Saturday, February 2, 2008
eZigma will be extending its service offerings to include SAP Consulting.
SAP recently announced that it would offer an all in one scalable business solution for small and mid sized business. In a recent news article dated December 2007. SAP will begin to focus on companies that have out grown their existing solutions by offering its SAP Business One product.
eZigma has long been catering to the technology needs of small and mid-sized businesses by offering a variety of Onsite, and Remote IT Support Services. With The introduction of Small Business One. We feel that we can now entertain a much wider audience by being the one stop shop, that most clients in our experience are looking for.
Posted by Guest at 16:15 | Announcements, SAP Articles | Comments (0) | Link
Thursday, January 10, 2008
A US based fantasy sports company has shortlisted eZigma as one of the two finalist web consulting companies, one of which will win a 5yr contract to develop, mainain and manage the sports portals.
The finalist company will provide strategic consulting, to include design, planning and construction. Inaddition to long term maintenance.
The company has planned to release three fantasy sports portals in the next 2 years. The company has yet to announce which sports will be selected for the first three portals.
Posted by eZigma at 15:36 | Announcements, Web Articles | Comments (0) | Link
Wednesday, April 12, 2006
Why would any business want to outsource its helpdesk function to a third party service company?
Similar questions have been asked time and time again. Given globalization and less labor intensive markets such as India, Russia, China and many more like them. American corporations are rushing to the far east and central Europe to benefit from the exchange rate as well the overall lower cost of labor.
But wait, when we talk about corporate America, are we referring to all American corporations?
No not at all. The vast majority of small and mid-sized corporations can't and will not head to the like of India, China and so forth due to a number of factors as outlined below.
- The economics for a smaller company are not favorable considering the cost of migrating services to offshore centers like India.
- Then there is the language barrier and the need for interpreters.
- Understanding local laws and complying with local rules and regulations brings about another problem.
- Then there is the issue of training an offshore work-force and the issue surrounding customer service.
The truth of the matter is that unless you are Dell, Microsoft, Intel or anyone of any size and importance. Your not going to offshore much let alone and entire customer service or helpdesk support center.
eZigma has been a key player in this area since the late 90's. eZigma has not only been in the trenches where the field technicians are required, but it has also been involved with a number of mid-sized companies in providing outsourced helpdesk function.
What exactly does eZigma do for such companies that outsource their helpdesk function?
eZigma handles everything from the initial call that comes in from a corporate user to logging the service request, right the way through dispatching a field service technician. eZigma also offer partial helpdesk outsourcing. By this we mean out of hours and weekends, public holidays when the internal corporate helpdesk may be closed.
So back to the question of why would any business want to outsource its helpdesk function to a third party service company?
The answers are quite simple and the benefits are easily measurable.
- A core competency of eZigma's means less time to market for such services.
- No need to train our helpdesk staff as we do that for our clients, once we understand the clients needs and products.
- Helpdesk and project managers are assigned to the client, in some cases exclusively.
- One company does it all. Onsite, remote and helpdesk services, means one vendor, one bill and huge savings
- Discounts for volume.
- Free up internal resources to focus on more pressing issues.
Like one particular IT director, we were not only able to do the things we say we do, but we were able to save his marriage by freeing up his time so that he could spend time with his family on the weekends. Something that he never thought possible.
Contact us to see how we can help your business.
Posted by eZigma at 19:22 | Announcements, IT Articles, IT Articles | Comments (1) | Link
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