Hassle Free IT Services

Flat Fee Hassle Free IT Services

eZigmas' Hassle Free IT Services are designed to dramatically reduce or eliminate computer problems in your business while maximizing your network’s speed, performance, and stability, without the expense of a full-time IT staff.


Unlike our competitors who profit from the failures in your IT environment, our purpose is to PREVENT computer problems from escalating into unexpected downtime, data loss, interruptions in business, and financial loss. In fact, our "Hassle FREE IT Care" program does not allow us to profit from your technology troubles in any way.

▼ Patch Management

    Keeping your business software, application and operating systems up to date is important. Patches are generally released by the software maker for three main reasons for enhanced security, updated features and bug fixes that address a wide variety of known problems. Knowing which patches and updates to apply can prove to be a mission in its self. Apply the wrong patch, and the results can be quite destructive.


    Benefits of our Patch Management Service:

  • No Guess Work on your Part
  • Automated Patching based on OS, App and Vendor
  • Minimal impact to daily business activity
  • If things go wrong, you have a trusted team to put it right.
▼ Desktop Management

    If you ask a hundred different people what Desktop Management means, you'll get a 100 different answers. What does it mean to you and why?

    At eZigma we understand the unique needs of every business, which is why we tailor or desktop management services to meet your specific needs.


    Benefits of our Desktop Management Service:

  • Maximize on your desktop hardware investment by extending it's life through routine maintenance.
  • Upgrade hardware to meet ever growing demands made by new applications
  • Improve and maintain desktop performance to get more done in less time
  • Eliminate wasteful spending due to inaccurate diagnosis of desktop failures
▼ Server Management

    If your business relies on an in-house server for user authentications, file and resource sharing, email or hosted applications, then you'll definitely understand the need to monitor and manage it. Your server and the data that sits on it are probably the most important piece of hardware your business relies upon.


    What does server management involves?

  • Server health monitoring: Fans (RPM's), Processor temperature and performance, Performance Memory and other hardware.
  • Hard disk monitoring: HDD Temperature, Usage, Performance and Defragmentation
  • System Resources Monitoring and Alerts
  • Monitor resource sharing and security of shared resources
  • Daily review of event logs and alerts to prevent down time
  • Server security
  • Raid Monitoring (If available)
▼ Network Management

    Every business relies on a network for most of its daily business activities. Suffice to say that a poor performing network can impact staff and business productivity. With the Hassle FREE IT Care program, we monitor, manage and eliminate bottle necks on your network before they escalate into downtime, data loss, or expensive repair issues.


    What does network management involves?

  • Monitoring the performance of network appliances, switches, hubs, routers and other network devices
  • Resource access control via smart switches (where client either has them or requests them)
  • Monitoring network usage by user, application or device
  • Identify and eliminate bottle necks on the network to improve performance and data throughput
▼ Network Security Management

    Network security is by far the biggest problem facing most business networks today, with the ever growing threat of attack and invasion of privacy from hacker, virus, worms, not to mention user misuse of network resources and security threats from within. With the Hassle FREE IT Care program, we monitor, manage and eliminate network vulnerabilities and threats before they become an issue.


    What does network security management involves?

  • 24/7/365 router / firewall monitoring
  • Automatic router and firewall patching (depending on router features)
  • Firewall penetration testing in both directions.
  • Review staff web surfing patterns and allow management to review and restrict non business related activities via eliminating users abilities to use restricted internet resources and sites
  • Monitor and control flow of data in and out of your network
  • Identify and eliminate bottle necks on the network to improve performance and data throughput
▼ Network Resource Monitoring

    Network resources such as printer, copiers, faxes, label printer and virtually any other device that can be connected to a business network needs to be highly available. Our network resource monitoring service provides for a high availability and dependability, Down printer can cause delays in printing contracts, checks and other important documents, resulting in loss time, revenue and opportunity if you can not follow through on specific tasks.


    What does network resource monitoring do for my business?

  • Monitoring the performance of network appliances, switches, hubs, routers and other network devices
  • Resource access control via smart switches (where client either has them or requests them)
  • Monitoring network usage by user, application or devices such as printers
  • Identify and eliminate bottle necks on the network to improve performance and data throughput
▼ Outsourced Helpdesk

    Helpdesk network resources such as printer, copiers, faxes, label printer and virtually any other device that can be connected to a business network needs to be highly available. Our network resource monitoring service provides for a high availability and dependability, Down printer can cause delays in printing contracts, checks and other important documents, resulting in loss time, revenue and opportunity if you can not follow through on specific tasks.


    What does the outsourced helpdesk do for my business?

  • Removes the need for an internal go to guy that has an alternate primary function
  • Reduces downtime by allowing your staff to call our helpdesk when they have a problem
  • Every helpdesk call is logged, ticketed and recorded to better serve our clients
  • Management can review support call history and run a variety of reports

▼ Bronze Hassle Free IT Service Plan

    Our Bronze Hassle Free IT Care Program provides for the following services and features:

  • Initial Site Survey (27-Point Network Audit)
  • Network Monitoring
  • Quarterly On-Site Consultation
  • Emergency Response to Technical Problems
  • Remote Support & Diagnosis
  • Virus Definition and Security Patch Updates
▼ Silver Hassle Free IT Service Plan

    Our Silver Hassle Free IT Care Program provides for the following services and features:

  • Initial Site Survey (27-Point Network Audit)
  • Network Monitoring
  • Quarterly On-Site Consultation
  • Emergency Response to Technical Problems
  • Remote Support & Diagnosis
  • Virus Definition and Security Patch Updates
  • Creation of Acceptable Use Policy
▼ Gold Hassle Free IT Service Plan

    Our Gold Hassle Free IT Care Program provides for the following services and features:

  • Initial Site Survey (27-Point Network Audit)
  • Network Monitoring:
  • Quarterly On-Site Consultation:
  • Monthly On-Site Network Audit and Tune Up
  • Spam Filtering For Up To 10 Users
  • Emergency Response to Technical Problems
  • Remote Support & Diagnosis:
  • Virus Definition and Security Patch Updates
  • Creation of Acceptable Use Policy
  • Monthly Reporting
  • Virtual System Administrator
  • Unlimited Software Upgrades
  • Spyware Monitoring and Removal
  • Unlimited User Management
▼ Platinum Hassle Free IT Service Plan

    Our Platinum Hassle Free IT Care Program provides for the following services and features:

  • Initial Site Survey (27-Point Network Audit)
  • Network Monitoring
  • Quarterly On-Site Consultation
  • :
  • Monthly On-Site Network Audit and Tune Up
  • Spam Filtering - Unlimited Users
  • FREE Break-Fix Services
  • FREE Unlimited Helpdesk Support
  • FREE Server Restore
  • Emergency Response to Technical Problems
  • Remote Support & Diagnosis:
  • Virus Definition and Security Patch Updates
  • Virus Removal and Cleaning
  • Creation of Acceptable Use Policy
  • Monthly Reporting
  • Virtual System Administrator
  • Unlimited Software Upgrades
  • Spyware Monitoring and Removal
  • Unlimited User Management
  • FREE Year-End Technology Review
  • FREE Loaner Server / Workstation
  • Vendor Liaison
  • 100% Satisfaction Guarantee
▼ Compare Hassle Free IT Care Service Plan
    To learn which one of our Hassle Free IT Care Plans would best fit your environment and needs  click here.

Get Started - Try us for FREE!!

eZigma tailors technology solutions with your budget and your needs in mind. For a FREE initial consultation call us on (877) 4eZigma [439-4462] Click 2 Call