What we Provide
eZigma's on-site support and iMAC services provide complete support for the desktop computers and laptops, including software and hardware.
Our iMAC (Install, Move, Add, and Change) services are designed to provide assistance in all activities ranging from deployments and software installations to office moves, as well as
routine upgrades of hard-drives, memory and peripherals.
- Certified and trained technicians are accessible at customer site
- Return equipment to corporate offices
- Interfacing with existing customer help desks
- Support of customer specific applications
- Desktop Installation, upgrades, configuration, and movement of systems
- Coverage for both warranty and non-warranty equipment available
- Centralized ticketing that alerts customers helpdesk on any
changes to open tickets
- Customer support portal to review reports on all activities
- Strict SLAs, root cause analysis, failed device analysis, and trend analysis
Benefits:
There are many direct benefits to your organization when you use our On-Site Support and IMAC services:
- Higher level of service delivered, increased user satisfaction
- Familiarity with staff and customer’s unique needs
- Minimize possible workplace disruptions
- Brief orientations, Q&A with users offered to complete the visit to ensure user satisfaction
Get Started - Try us for FREE!!
eZigma tailors technology solutions with your budget and your needs in mind. For a FREE initial consultation call us on (877) 4eZigma [439-4462] Click 2 Call