Onsite Network Support

Local Area to Enterprise Area Network Support

Most of our client relationships begin with a thorough evaluation of their IT systems. The purpose of this technology evaluation is to establish a comprehensive mutual understanding of the IT infrastructure, the reasoned steps needed to improve it and the documentation to efficiently provide on-going support. Clients receive a detailed report on each aspect of their system, the exposures they represent to their business and budgetary recommendations for specific improvements. Certified engineers inspect and document the infrastructure including:

  • Servers
  • Networks
  • Security
  • Cabling
  • Physical Environment
  • Workstations
  • Services and Monitoring
  • Backup and Redundancy
  • Applications

We evaluate each network component by degree of exposure categorized as CRITICAL, RELIABILITY RELATED or PERFORMANCE RELATED exposures.

CRITICAL

exposures are issues that can cause the network to stop functioning, lose data, or prevent data recovery or system reconstruction in the event of a failure.

RELIABILITY

issues are those that cause the network to become unstable or provide inconsistent performance, but without resulting in critical loss of data, or functionality or serviceability.

PERFORMANCE

issues are those that can affect system responsiveness or throughput, but without a significant loss of data or functionality.

The client receives a report which includes:

  • An overview of the technology infrastructure
  • Summarized and detailed lists of business exposures
  • Recommendations broken down by both degree of exposure and by technical function
  • Network diagrams
  • A list of projects recommended to address weaknesses and their associated costs
  • Product specifications and equipment sourcing recommendations
  • Definitions of technical terms
  • Raw data used to compile the report